Warranty Information

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warranty information

1. LIMITED WARRANTY

A. GENERAL LIMITED WARRANTY DETAILS.

BetaForce Gaming PC warrants to the original purchaser that any part of the hardware system, excluding software, documentation and similar items, will be free of defects in workmanship and materials for the period of the limited warranty included with the purchase from the date of delivery to Customer. During the limited warranty period, BetaForce PC will repair or replace, at its sole discretion, the defective hardware system, for defects specified by you, free of charge for labor and parts for one year after invoice date. After the first year of invoice date the Customer is responsible for the cost of replacing defective parts, BetaForce PC will only cover the cost of labor concerning the repair or replacement of defective components. Parts may not be the same, but will be equivalent parts. If the hardware system is defective within the first 30 days BetaForce PC will cover the costs shipping the item back. BetaForce PC will not be held responsible for shipping costs after 30 days of receiving your computer system. The remedy for this breach of warranty is limited to replacement or repair with parts warranted for the remainder of the limited warranty period. Any additional purchases or upgrades will not extend this limited warranty. Excluded from this limited warranty is any damage caused during shipment (except the shipment to the original purchaser) and any damage caused by: impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster; unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse, or mishandling. BetaForce PC's sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement or, at BetaForce PC's sole discretion, refund of the original purchase price. The above constitutes purchaser's exclusive remedies for breach of limited warranty. BetaForce PC shall, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of limited warranty, negligence, or strict liability, or any other similar theories. Damages excluded include but are not limited to: loss of profit, loss of revenue, loss of data or software, loss of use of the hardware system, loss of use of related equipment, cost of substitute or replacement equipment, “down-time”, purchaser’s time, injury to property, and all claims of third parties. EXCEPT AS EXPRESSLY STATED HEREIN, BetaForce GAMINGPC MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY BetaForce PC. EXCEPT AS EXPRESSLY STATED HEREIN, BetaForce PC. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

B. TO OBTAIN SERVICE UNDER THIS LIMITED WARRANTY.

Call the Technical Support Department. Have your order number and serial number available. The technical support staff will assist you in diagnosing the problem over the phone. If the problem cannot be resolved over the phone, we will decide on the best course of action for complete customer satisfaction. If return is authorized, please return the product. Do not return any products without prior authorization. Products returned without prior authorization will be held for 15 days pending instruction and return shipment payment and, thereafter, will be salvaged or disposed without any duty to account to Customer. BetaForce PC will not be responsible for consequential damage to the boards or the system or any of its components caused by either internal or external equipment, shorted connections or components not installed by or purchased from BetaForce PC. BetaForce PC will also not be responsible for damages to any components or loss of any data for goods purchased from BetaForce PC. The limited warranty also does not cover damages or defects that may have been caused by: Shipping damage (other than the original shipment), improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment, or installation of options or parts not by an BetaForce PC employee, inadequate or excessive electrical power surges, or other power irregularities. BetaForce Gaming PC will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by BetaForce PC. BetaForce PC will replace defective parts the same or equivalent to new parts at no cost. Any other part replacement that is different from the original configuration must be purchased at cost. Note: Do not include any accessories with your computer system for limited warranty repairs. If you do provide such materials, BetaForce PC will not be held responsible for any missing accessories such as software, adapters, etc. In the event no defect is found that is covered by the limited warranty, BetaForce Gaming PC will charge a test fee, advise the Customer and return the non- defective product when Customer pays the test fees and pays for return shipping. If such fees are not paid within 15 days after notification, the product shall be salvaged or disposed without any duty to account to Customer.

C. UPGRADES.

BetaForce Gaming PC gives the customer the freedom to upgrade his or her computer system. If you would like BetaForce PC to upgrade your system for you, you will be responsible for shipping costs back and forth and a small labor fee. However, if the customer begins to experience issues after the upgrade the customer must remove the suspected hardware in order to obtain limited warranty service and support.

D. COSMETIC DAMAGE.

BetaForce Gaming PC takes as much precaution to ensure that all of our systems leave our facility without any scratches or dents. To ensure we maintain this goal, a through external inspection is done by a senior quality inspector prior to the computer being placed into the packaging box. Any cosmetic damages that are larger than the size of a U.S. dime will be taken care of by BetaForce Gaming PC if reported within the first 30 days of original delivery.

E. DEAD PIXEL POLICY.

Since BetaForce Gaming PC does not directly manufacture LCD panels for our monitors or laptops, we are going to pass over the same limited warranty terms that BetaForce Gaming PC has with the manufacture(s) to the customer. If any of the three conditions are met or exceeded, BetaForce PC will replace the unit for the customer:

Over 3 bright dots or 6 black dots or 8 mixed bright and block dots in total.
2 adjacent bright dots or 2 adjacent black dots.
3 bright and/or black dots within an area radius of 7.5mm

F. 30 DAY RETURN WINDOW FOR REPLACEMENT HARDWARE.

If BetaForce Gaming PC does not receive replacement hardware back within 30 days from the date of delivery of the replacement hardware to the customer, BetaForce Gaming PC reserves the right to charge the customer for the value of the hardware, and/or, VOID the customers limited warranty and technical support services.